Background image showcasing the detailed map of Rust video game

frequently asked questions

can't find your answer?

contact us and we'll help you find what you're looking for.

Backpack

Where is my backpack?

How do I withdraw items from my backpack?

Can I use my backpack items in trades?

Can I sell my backpack items?

Mobile Authenticator

Why do I receive an error "please make sure you have mobile authenticator"?

Selling Exchange Rate

How much commision does skinswap take when selling?

Trading

What are the trading prices based off of?

API/Scams

What is a API scam?

Deposits

I deposited and haven't received my balance.

Withdraws Paypal and crypto.

I'm getting told to contact support on my withdrawal?

Selling skins

How do I sell my Rust or CS2 skins?

Buying skins

How do I buy Rust or CS2 skins?

Reviews/Trusted

Is there a way I can check if Skinswap is legit?

Affiliates

What do i get when someone uses my code?

On-site giveaways

How do I join on-site giveaways?

Backpack

Where is my backpack?

You can access your backpack on the trade page by finding game selector in user inventory. Once you click this it’ll show the option to switch your inventory view to backpack.

How do I withdraw items from my backpack?

You can only withdraw tradable items from your backpack. Once the items are tradable you can hover on the item and click withdraw to take it out of your backpack.

Can I use my backpack items in trades?

Yes, you can use your backpack items to trade for other items.

Can I sell my backpack items?

No.

Mobile Authenticator

Why do I receive an error "please make sure you have mobile authenticator"?

Please make sure that you have activated Steam Guard via your Steam mobile application and waited 15 days after the activation.

Selling Exchange Rate

How much commision does skinswap take when selling?

Skinswap's sell exchange rate is 55%, we take a 0% fee when you sell. Skinswap offers the best prices in the trading and selling scene!

Trading

What are the trading prices based off of?

Skinswap bases the trading prices on a lot of factors, we can assure you we offer the best trading prices possible!

API/Scams

What is a API scam?

Using access to your API Key, scammers cancel the offer you have sent or got sent, clone the trading partners profile (using the same name and profile picture!) and send a counter-offer for your item.

Deposits

I deposited and haven't received my balance.

Sometimes Stripe deposits get blocked due the safety protocol of Skinswap. Please contact site support to resolve this issue as soon as possible!

Withdraws Paypal and crypto.

I'm getting told to contact support on my withdrawal?

The site ocasionally faces issues regarding PayPal and/or Crypto withdrawals, therefore, your funds will take more time than excpected to arrive to your wallet, please contact site support and this issue will get as soon as possible!

Selling skins

How do I sell my Rust or CS2 skins?

In order to cashout your Skins through Cryptocurrency or Paypal, please head over to the "Sell" Page on the top left corner, choose the skins you wish to sell and the chosen payment method.

Buying skins

How do I buy Rust or CS2 skins?

In order to buy skins please head over to the "Buy" or "Top Up" button in the top bar. Here you will see many options to purchase balance as well as associated "bonuses." For example if the bonus is +35%, if you deposit $100 in real money you will get $135 in on site balance. After topping up your balance using one of the payment methods, head over to our inventory on the trade page and select the skins you want!

Reviews/Trusted

Is there a way I can check if Skinswap is legit?

Skinswap has been up since 2020 offering one of the best instant skin selling service and skin trading, we have over 200+ reviews on our trustpilot (https://www.trustpilot.com/review/skinswap.com) all of these reviews are from real customers writing their experience after using one of skinswaps services.

Affiliates

What do i get when someone uses my code?

You earn 1% on all your affiliate sales, this meaning if someone sells you get a portion of skinswaps profit.

On-site giveaways

How do I join on-site giveaways?

Just link your discord via the profile tab (https://skinswap.com/profile) and click *Enter* on the site giveaway, this gets you entered into the daily and weekly giveaway for a chance to win a free skin!

support

Copyright © 2025 skinswap.online. All rights reserved.
SkinSwap is a brand name of DES Labs, LLC.
Contact: des@skinswap.online / +1 (804) 420-9632

Bitcoin logo | Safe Bitcoin transactionsEthereum logo | Safe Ethereum transactionsLitecoin logo | Safe Litecoin transactionsPaypal logo | Safe Paypal transactionsSolcard logo | Safe Solcard transactionsUSD Tether logo | Safe USD Tether transactionsUSD Coin logo | Safe USD Coin transactionsVenmo logo | Safe Venmo transactions

Language & Currency

iconsEnglish
iconsPortuguês
iconsРусский
iconsTürkçe
iconsPolski
iconsDeutsch
iconsEspañol
iconsSvenska
iconsFrançais
iconsالعربية

Please note that currency display is for viewing only. Transactions are always settled in USD.